Reference

Terms and Conditions That Govern Your m99 Account

These terms set out the rules that apply when you open an account, deposit funds through UPI, Paytm or PhonePe, and access our lobby — covering everything from…

Account eligibility where local law permitsUPI, Paytm & PhonePe deposit rulesWithdrawal verification processContent access by jurisdictionDispute and closure procedures

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What These Terms Cover and Where They Apply

m99 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms apply to every interaction you have with the m99 platform — account creation, wallet top-ups, withdrawals, game access and any promotional activity. Access to our services depends on local law in your region; if local law does not permit participation in online gaming, these

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terms cannot be activated on your behalf. We operate under applicable jurisdiction rules, and any account opened in a region where access is not permitted under local law will be reviewed and may be restricted. Payment operations conducted through UPI, Paytm and PhonePe are subject to
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the transaction policies of those respective payment providers in addition to our own. We reserve the right to update these terms at any time; the version published at m99.world on the date of your activity is the version that applies to that activity. Continued use of
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your account after any update constitutes acceptance of the revised terms.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS CONTACT PATHS

Reach Us About These Terms Directly

If any clause in these terms is unclear, or you believe an account action has been taken outside what these terms allow, our support team can clarify the relevant section and escalate…

Live Chat Start a live chat session from any page on m99.world to get a terms clarification in real time. Our agents can pull up the relevant clause and walk you through what it means for your account.

Email Support Write to our support address for detailed terms queries. Include your account reference and the clause number in question so we can route your message to the right desk without delay.

Help Centre The m99 Help Centre at m99.world/help carries plain-language explanations of the key terms sections — useful when you need a quick answer before contacting us directly.

HOW WE HANDLE YOUR DATA

Account Security, Data and Your Rights Under These Terms

We take account integrity and data handling seriously. Here is how we approach the six areas that matter most to you under these terms.

Data We Hold

We store the account details you provide at registration — name, contact, payment method — and transaction records. We do not sell this data to third parties. Retention follows applicable data-protection law in your jurisdiction.

Cookie Policy

Our site uses session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences from the settings panel; disabling analytics cookies does not affect account functionality.

Account Security

Passwords are stored as salted hashes — we never hold your password in plain text. Two-factor authentication is available and we strongly encourage you to activate it from the account security tab after opening your account.

Requesting Changes

You can request correction or deletion of your personal data by writing to our support email with your account reference. We aim to action verified data requests within 30 days in line with applicable regulation.

Withdrawal Verification

Before your first withdrawal, our team runs a one-time KYC check on your account. This typically completes within one business day. Once cleared, subsequent UPI, Paytm or PhonePe withdrawals process without a repeat check.

Who to Contact

For data-related matters under these terms, address your message to our Data Desk via the email listed in the Help Centre. For account-access disputes, live chat is the fastest route to our compliance team.

Common Questions About Our Terms and Conditions

These answers cover the questions we hear most often about how our terms work in practice — from account eligibility to data retention and dispute resolution.

These terms apply to any person who opens an account on m99.world. Access depends on local law in your region. If participation in online gaming is not permitted where you are located, these terms cannot be activated and account access will be restricted accordingly.

Yes. We may update these terms at any time, and the version published on m99.world on the date of your activity applies to that activity. We will notify you of material changes via the email address on your account before the revised terms take effect.

Transaction records and identity verification documents are retained for the period required by applicable law after account closure. You may request details of the retention period for your data by contacting our Data Desk through the support email.

Contact our support team via live chat or email with your account reference and a description of the decision you are disputing. Our compliance desk will review the relevant transaction or activity log and respond within five business days.

Yes. While our terms govern how your m99 wallet is managed, each payment provider — UPI, Paytm, PhonePe — applies its own transaction policies. Disputes about the payment leg of a transaction may need to be raised with the provider directly alongside any query to us.

Write to our Data Desk via the support email listed in the Help Centre. Include your account reference and the specific detail you need corrected. Verified requests are actioned within 30 days under applicable data-protection rules.

Before your first withdrawal, we verify your identity using the documents you provide. Typically this means a government-issued ID and proof of address. The check usually completes within one business day, after which withdrawals via UPI, Paytm or PhonePe proceed without repeat verification.

Terms and Conditions That Govern Your m99 Account

Reach Us About These Terms Directly

Account Security, Data and Your Rights Under These Terms

Data We Hold

Cookie Policy

Account Security

Requesting Changes

Withdrawal Verification

Who to Contact

Common Questions About Our Terms and Conditions

01 Who do these terms apply to?

02 Can m99 change these terms after I have opened an account?

03 What happens to my account data if I close my account?

04 How do I dispute a decision made under these terms?

05 Do UPI, Paytm and PhonePe transactions have their own rules?

06 How do I request a correction to my personal data?

07 What does the KYC check under these terms involve?

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