Reference

How m99 Handles Your Personal Data

This Privacy Policy sets out exactly what personal data m99 collects when you open an account, how we use and store it, and the rights you hold over…

Data collected at account openingUPI, Paytm, PhonePe transaction dataYour right to access and correctSecure storage and retention periodsContact us to raise a data request
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m99 How m99 Handles Your Personal Data
REACH OUR TEAM

How to Contact Us About Privacy

If you want to access the personal data we hold about your account, request a correction, or ask us to delete it, our privacy support team is available through the channels below.

Email Privacy Team Send your data access, correction, or deletion request to our dedicated privacy email address. Include your registered account email so we can locate your records and respond within 30 days.
Live Chat Support Open the live chat window from any page on m99 to speak with a support agent about a privacy concern. Agents are available around the clock and can escalate data requests to the privacy team directly.
In-Account Help Centre Log into your m99 account and navigate to the Help Centre section to submit a formal privacy query. This route links your request automatically to your account record, which speeds up verification.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply several layers of technical and procedural controls to keep your data safe from the moment you open your account to the moment you close it.

Data We Collect

We collect name, contact details, date of birth for age verification, and payment identifiers for UPI, Paytm, and PhonePe transactions. We keep only what is necessary to run your account and process withdrawals securely.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand which parts of the lobby you visit most. You can adjust cookie preferences from the settings panel in your account at any time.

Account Security

Your account password is stored using one-way hashing. We never store it in plain text. Two-step verification is available for your account and we recommend enabling it to add a second layer of protection against unauthorised access.

Retention Periods

We keep active account data for as long as your account remains open. After account closure, we retain records for the period required by applicable financial and regulatory law, then securely delete or anonymise the remaining data.

Your Rights

Depending on the law applicable in your region, you may have the right to access your data, correct inaccuracies, object to certain processing, or request deletion. We handle each request individually and respond within 30 days.

Policy Updates

When we make changes to this Privacy Policy, we post the updated version on this page with a revised effective date. For significant changes that affect how we use your data, we also send a notification to your registered email address.

Common Questions About Your Privacy on m99

Here are the questions we receive most often about how m99 handles personal data, what your rights are, and how to act on them. If your question is not answered here, our privacy support team is reachable through email or live chat.

We collect your name, email address, phone number, and date of birth at registration. When you add a payment method such as UPI or Paytm, we also record the identifiers associated with that method to process deposits and withdrawals.

We share data only with service partners who are necessary to operate your account — payment processors for UPI and PhonePe transactions, identity verification providers, and our customer support platform. Each partner signs a data-processing agreement with us.

Send a data access request to our privacy email or submit one through the Help Centre in your account. We will verify your identity, then send you a copy of the data we hold within 30 days of receiving your request.

Yes. You can request deletion through email or live chat. We will remove data that is not subject to a legal retention obligation. Some financial and identity records must be kept for the period required by applicable law before deletion.

After closure, we retain records for the duration required by applicable financial regulation in your jurisdiction, then securely delete or anonymise them. We do not use your data for marketing after your account is closed.

We use session cookies to maintain your login and analytics cookies to understand lobby usage patterns. You can manage your cookie preferences from the settings panel in your account, or through your browser's cookie controls at any time.

Contact our support team immediately through live chat so we can investigate and secure your account. We recommend also enabling two-step verification right away, which you will find in your account security settings.

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